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I am seeing
"Error Code 011" (Cannot Connect to Roku) during setup.
What should
I do?
If you are
attempting to setup your Roku player and you see a Code 011 error, this means
the Roku player momentarily lost connection to the Roku update server.
There may be
a chance that Roku servers are not available due to a scheduled
maintenance. When this happens, try
again after a short period of time.
Then just
perform a Power cycle of the Roku player with the instructions below. You should be able to continue where you left
off.
To resolve this, you
can also do the following:
A. Power cycle the Roku player by removing
the power connector from the back of the Roku player.
Ø
Wait 30 seconds, then reconnect the power.
Ø
Wait for the player to restart, then follow the
on-screen instructions.
B. Network Power cycle - If power cycling
the Roku player did not resolve the error then a network power cycle might.
Ø
To do this turn off the following devices - Roku
player, Wireless, Router/Modem (note
that your router and modem may be one physical unit)
Ø
Wait 30 seconds then reconnect the power
connectors in this order, waiting 1 minute between each device to allow it to
fully boot.
Ø
Follow the on-screen instructions from the Roku
player and TV.
C. Factory Reset -If none of the above
steps worked then a reset of the Roku player may be needed.
Ø
To reset the Roku player:
Ø
Find the reset button.
Ø
Press and hold the reset button for 30 seconds
then release.
Ø
The Roku player will then restart.
Ø
Follow the on-screen instructions for setup.
Reach
us through our toll free no (1-866-532-6591)
to talk directly to our technician or visit rokuactivationcode.com to chat with our live technician for
support.
If you are
attempting to setup your Roku player and you see a Code 014 error, this means
the Roku player is unable to connect to its Wireless Network.
Following
are some of the scenarios that may be used to connect Roku to your wireless
network.
In order to connect to your Wireless network,
you must see three green ticks/checkmarks in the following options:
Ø
Your Wireless Network
Ø
Your Local Network
Ø
The Internet
A. When you get a red cross in the first item
Check for the following:
-Whether you are using the correct wireless
password for your network (remember that passwords are case sensitive)
- ensure you have selected the correct wireless
name
- adjust player position for better wireless signal
B. When you get a red cross in the second item
Check the following:
- Whether you have made sure that you have” MAC
address list filtering” turned off
- Or Added the MAC address of the Roku player to
the list.
- Whether ensured that there are no software or network
settings preventing a new wireless device from joining the wireless network.
C. When you get a red cross in the third item
Check the following:
-Whether your Internet connection is active in
another device
- Adjusted DNS settings on your router (check with your
router manufacturer for instructions)
Reach
us through our toll free no (1-866-532-6591)
to talk directly to our technician or visit rokuactivationcode.com to chat with our live technician for
support.
Error Code – 001 (Activation Issue)
This error pops up when there is a fault while
you’re trying to install/activate Roku for the first time.
Before
activation, you need to create a Roku account and then link your device to the
created Roku account.
You need to
check on the following:
-
Whether you are using any DNS from the likes of
Unblock-us, Unotelly, etc on your router, and have static routes set up on your
router to block Google’s DNS?
-
If you do, disable the static routes and reboot
the Roku and try again.
-
If not, reboot your router and the Roku, make
sure it’s connected correctly to your home wifi, and try again.
-
The next step is to reset the Roku.
Resetting Protocol:
-
Locate
the reset button; use a paper clip or any sharp pointed object, try to press
the reset button in.
-
Press in and hold with power for approximately
20 - 30 seconds or until you see the Roku welcome screen.
-
Then reconnect to your home wifi , and try the
activation process again.
Error Code – 009 – Cannot connect toInternet
When Roku is
unable to connect to the internet, you get the error code as 001. This could
occur when the servers of your ISP (Internet Service Provider) are down
temporarily.
Check the
following:
-Whether your Internet connection is active in another
device
-Adjusted DNS settings on your router (check with
your router manufacturer for instructions)
- Perform a Power cycle
- If you still see the same error, contact your ISP
(Internet Service Provider) to assign a new DNS for you.
Reach
us through our toll free no (1-866-532-6591)
to talk directly to our technician or visit rokuactivationcode.com to chat with our live technician for
support.
The software
update server could not be reached. There may be a problem with your network.
Select ‘Check Network’ to check your network connection, or ‘Cancel’ to try
again later (error code 003).
The error
code is received when your Roku is not able to connect to the Server.
Troubleshooting Procedure: You can try
either of the following
Please
contact your ISP [Internet Service Provider] for DNS settings (or*)
On your
remote press the secret screen combination:
Home 5
times, Fast Forward 3 times, Rewind 2 times.
Scroll to
"Update Software" and click OK.
Reach
us through our toll free no (1-866-532-6591)
to talk directly to our technician or visit rokuactivationcode.com to chat with our live technician for
support.
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